grainger

Grainger helps customers save time and money by providing them the right products to keep their facilities up and running.

Grainger's customers are 2.0 million businesses and institutions in 157 countries. While each customer has a unique facility to operate and a different problem to solve, our customers all share the same requirement: when they need one of Grainger's products, they often need it right away.

With more than 18,500 knowledgeable employees, the Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 96,000 times every day through multiple channels.

With 2010 sales of $7.2 billion, Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.


Multiple Channels

Branch Network - With more than 600 branches – 400+ in the U.S.-- customers can go to their local Grainger location to pick up their order the same day or have it shipped directly to them. Knowledgeable customer service associates at branches nationwide also assist customers via telephone and fax.

The Grainger Catalog - An icon in the industry for more than 80 years, the 2010 catalog offers customers a resource with more than 307,000 facilities maintenance products.

Grainger.com - Grainger's e-commerce solution - gives customers access to more than 700,000 products online and have them shipped directly to them or pick them up at one of our 400+ U.S. locations. Grainger.com was the first transaction capable web site in the industry and achieved 1.8 billion in eCommerce annual sales in 2010.

Business Segments
United States

     Grainger is the leading broad line supplier of facilities maintenance products serving businesses and institutions in North America.
     Specialty Brands are leading business-to-business direct marketers of safety and other industrial products in the U.S. and Canada, helping customers save time and money.

Canada

     Acklands-Grainger is Canada’s largest leading broad line distributor of industrial, safety and fastener products.
     The company serves approximately 43,000 customers across Canada through 174 branches, six distribution centers, a French and English language catalog and on acklandsgrainger.com.

Other

     While not considered a business segment, Grainger has operating units in Mexico, India, Columbia, China, Japan, Puerto Rico and Panama.
     Grainger, S.A. de CV is a leading supplier of facilities maintenance products to businesses and institutions across Mexico. The The company serves approximately 35,000 customers through 21 branches, a distribution center, a Spanish language catalog and on grainger.com.mx.
     In India, Grainger owns a master distributor with more than 2,000 dealer relationships and licenses, known as Grainger Industrial Supply India Private Limited (formerly Asia Pacific Brands India, Ltd.).
     Grainger established a physical presence in China, Gu An Jie, in 2006. The company currently serves customers through a 128,000 square-foot branch and distribution center in Shanghai, a Chinese language print catalog and on grainger.com.cn.

Contact us

Product Information and Repair Parts Help
Call 1-800-323-0620
Grainger.com Support and Troubleshooting
Call 1-888-361-8649
Website:http://www.grainger.com/